Shipping & Returns
FREE SHIPPING ON ALL WATCHES!
Shock Culture ships all watches, Australia wide, for FREE!
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Shock Culture ships via multiple couriers which ensures our customers receive their orders in a timely manner. We usually ship orders within 1-3 days allowing up to 2-3 more days for delivery of your order (please allow an extra couple of days for shipping during the Holiday season).
Once your order has shipped you will receive an email with tracking details. During the shipping process please feel free to contact us at email@example.com to obtain an accurate ETA.
If your product is unavailable at the time of purchase you will be contacted and arrangements will be made.
CAN I RETURN MY ORDER?
Shock Culture has a 100% Satisfaction Guarantee! If you are not 100% satisfied with your purchase for any reason please contact us at firstname.lastname@example.org and chat with our friendly staff who will organise a store credit, refund or replacement.
Returns must be unworn, in the state you received them and in the original packaging. All tags and stickers must still be attached to the items. Items returned without the above will not qualify for a refund, exchange or store credit.
For returns and exchanges please email us at email@example.com to obtain a Return Authorisation number.